Terms and Conditions

Scope of Services

GoTrip Now provides professional private, chauffeur-driven day tours and customized travel itineraries, including but not limited to: Full-Day Private Tours, Multi-Stop Itineraries, Airport & Hotel Pickup/Drop-off, Private Sightseeing, Custom Route Planning, and Cross-Border Day Trips (e.g. to Chamonix or Annecy, France). All services are subject to availability and booking confirmation.

Booking and Payment

Bookings can be made via the website, email, phone, WhatsApp, or a secure booking link. Payments are accepted by credit/debit card, bank transfer, cash, or invoice, as agreed at the time of booking. All bookings require a 50% deposit to confirm the reservation. The remaining balance may be paid in cash to the driver or by credit/debit card at the start of the service.

Prices are displayed in CHF, both including and excluding VAT. Payment in USD or EUR is also accepted, converted at the prevailing exchange rate at the time of payment.

We recommend booking at least 4–6 days in advance. Last-minute bookings are accepted subject to vehicle and driver availability.

All bookings are final once confirmed; please see the Cancellation & Refunds section below.

Pricing and Additional Charges

The confirmed price includes fuel, parking fees, and road tolls. It does not include the driver's meals or accommodation where these are applicable to the length or nature of the trip.

If the customer requests additional stops, extended hours, or a longer route on the day of service, this will be charged as an extra, calculated per hour depending on the specific service and trip. The customer will be informed of any additional cost before it is incurred.

Cancellation and Refunds

Cancellations made more than 24 hours before the scheduled start of the tour are eligible for a full refund.

Cancellations made less than 24 hours before the scheduled start of the tour are not eligible for any refund.

Approved refunds are issued by bank transfer or the original payment method, at the discretion of Sardar Group GmbH. Customers may be asked to provide valid bank account details to receive a refund.

No-Show and Waiting Time

A free waiting period of 30 minutes applies at the agreed pickup location (e.g. hotel lobby or airport arrivals). If the customer has not presented themselves within this period, additional waiting time may be charged; the applicable rate depends on the specific service and will be communicated to the customer before the booking is confirmed.

If the customer does not appear within a reasonable period beyond the free waiting time, the booking will be treated as a no-show and no refund will be issued.

Luggage, Passengers, and Child Seats

Standard luggage allowance is one bag per passenger (e.g. a group of 4 passengers may bring up to 4 bags; a group of 7 passengers may bring up to 7 bags). Please inform us in advance if you expect to exceed this allowance so we can assign an appropriately sized vehicle.

Child seats are provided on request at no additional cost. Please specify the number and age of children requiring seats at the time of booking.

Pets are permitted on board provided they are properly secured in an appropriate carrier or cabin for the duration of the journey.

Vehicle Substitution and Service Interruption

In the event that a vehicle breaks down or a driver is unable to complete a confirmed trip, Sardar Group GmbH does not guarantee the provision of a replacement vehicle or driver. In such cases, the customer will be offered a 50% refund of the amount paid for the affected service.

Cancellations by Sardar Group GmbH

If Sardar Group GmbH needs to cancel a confirmed booking (for example, due to driver illness or a mechanical issue), the customer will be offered the choice between a rescheduled trip at a mutually convenient time or a full refund.

Force Majeure

Sardar Group GmbH is not liable for delays, disruptions, or cancellations caused by circumstances beyond our reasonable control, including but not limited to severe weather, road or mountain pass closures, strikes, or other extraordinary events. In such cases, the customer will be offered a rescheduled trip; if rescheduling is not possible or not wanted by the customer, no refund will be issued for the affected portion of the service.

Liability

Sardar Group GmbH is not liable for delays or service disruptions caused by traffic, weather conditions, road or pass closures, or other circumstances beyond our control. Passengers are responsible for their personal belongings at all times.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Swiss law, including liability for death or personal injury caused by negligence.

Passenger Conduct

Passengers must comply with Swiss law at all times. Smoking, consumption of illegal substances, and disruptive behavior are strictly prohibited. Alcohol may only be consumed on board if provided or expressly permitted by Sardar Group GmbH. Unaccompanied minors must be accompanied by a responsible adult for the duration of the service. The driver reserves the right to terminate the tour in case of any violation of this section, without refund.

Photography, Video, and Marketing Consent

With the customer's express permission, Sardar Group GmbH may request photo or video feedback during or after a tour. Such content will only be used publicly (e.g. on social media or the website) with the customer's explicit consent, obtained at the time the content is requested. Customers may decline or withdraw consent at any time by contacting us at gotripnow1@gmail.com.

Changes to Terms

Sardar Group GmbH reserves the right to amend these Terms and Conditions at any time. The latest version will always be available on our website.

Governing Law, Jurisdiction, and Language

These Terms are governed by the laws of Switzerland. Any dispute arising from or in connection with these Terms or a booking with GoTrip Now shall be subject to the exclusive jurisdiction of the competent courts of Zurich, Switzerland, unless mandatory consumer protection law provides otherwise.

These Terms are drafted in English. In the event of any dispute concerning translation or interpretation, the English version shall prevail.

Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be deemed severed, and the remaining provisions will continue in full force and effect.